In February 2016, a seemingly minor battery issue in my Silverado snowballed into a frustrating saga with tech services. After my dealership addressed the initial problem and I got my truck back, the monthly diagnostic reports from OnStar started flagging a persistent starting system issue, urging immediate service. Back to the dealership I went, only to be told nothing was wrong. A call to OnStar through the truck yielded the same result – no codes found. Tech support assured me they’d handle it, yet the following month, the same email arrived, same problem listed, same fruitless dealership visit. This cycle repeated throughout spring and summer. Finally, in August, I contacted tech support, demanding a resolution or cancellation of the service.
Two days later, they claimed the problem was solved and diagnostic emails would cease. Fast forward to October 1st: my son, on a fishing trip 200 miles away with my truck, called me in a panic at 7 am. “The truck is missing,” he said, “and the dash looks like a Christmas tree!” I instructed him to request an OnStar diagnostic report. The email I received? A cheerful “Thank you for enrolling in OnStar diagnostics.” It became clear how they “fixed” the issue: they simply deactivated my diagnostic service without a word, all while continuing to charge me. This feels like a significant rip-off, and I’m considering contacting the Better Business Bureau to explore options against such deceptive practices.
