Renting a car offers convenience, but unexpected charges for tolls and violations can be frustrating. This article clarifies why Enterprise Rent-A-Car might charge your card after your rental period for these fees, outlining common questions and providing solutions.
How Does Enterprise Know About Tolls and Violations?
Enterprise receives electronic notifications from municipalities and toll road authorities. This information, including date, time, and vehicle details, identifies the renter responsible.
Payment Methods for Citations and Tolls
If you used a credit or debit card for your rental, Enterprise directly charges that card on file. Alternatively, you can mail a payment with the citation number to:
Enterprise Rent-A-Car Citations
PO Box 4033289
Atlanta, GA 30384-3328
Disputing Charges and Providing Proof of Payment
If you believe a charge is incorrect or you’ve already paid the issuing authority, complete the online Proof of Payment form on the Enterprise website. A customer service representative will investigate. Unfortunately, Enterprise typically doesn’t possess paper copies of tickets due to receiving electronic notifications.
Direct Notices from Local Authorities
In certain areas, Enterprise collaborates with local authorities to transfer liability directly to the renter. You’ll pay the authorities directly, but Enterprise’s administrative fee still applies.
Timing of Charges After Rental Period
Government agencies and toll authorities often have processing times of one to four weeks, sometimes longer. Enterprise bills you as soon as they receive notification. Your rental agreement stipulates your responsibility for all tolls, violations, fines, and the associated administrative fee.
Using a Personal Transponder
Even with a personal transponder, errors can occur. If billed incorrectly, use the Proof of Payment form for review and resolution.
Multiple Bills for the Same Rental
Each toll or violation generates a separate notification and bill.
Understanding Enterprise’s Administrative Fee
This fee covers the costs incurred by Enterprise and its affiliates for processing and managing citations and tolls.
Contacting Enterprise Regarding Tolls and Violations
For toll or violation inquiries, contact Enterprise:
- United States Toll Free: 1 (800) 935-0112
- International Toll Free: 800 0910 1111
For questions specifically related to the TollPass program, consult the TollPass Program FAQ section on the Enterprise website.
