Navigating Toll Roads in Washington State: Your Guide to Good To Go! Accounts

Paying tolls in Washington State doesn’t have to be a hassle. With a Good To Go! account, you can save money and enjoy seamless travel on every toll road in the state. Say goodbye to paper bills and toll booth slowdowns – Good To Go! offers an efficient and economical solution for all drivers. Sign up for your account now or access your existing account today.

Discover the Benefits of a Good To Go! Account

Good To Go! is your all-access pass to Washington’s toll roads, simplifying payments and eliminating the worries of mailed bills or stopping at toll booths. But why should you consider opening a Good To Go! account? Here’s why:

Significant Savings: Account holders with a Good To Go! pass save $2 on each toll road trip compared to the more expensive pay-by-mail option.
No Cost to Enroll: Opening a Good To Go! account is free! There are no monthly maintenance fees, and you aren’t required to preload your account with toll funds. While purchasing a Good To Go! pass is recommended for maximum savings, it’s not mandatory to benefit from lower toll rates.
Ultimate Convenience: Enjoy the ease of automatic payments. Link your preferred payment method and never worry about missing a toll payment or dealing with paper bills again.

When you establish your Good To Go! account, you’ll have two primary payment options: Pre-Paid and Pay As You Go. Both options guarantee the same discounted toll rate, allowing you to select the one that best aligns with your financial preferences.

Pre-Paid Option

Initial Prepayment: Begin with a $30 prepayment when you open your account. This initial balance covers your future toll charges.
Automatic Refills: When your account balance dips low, it’s automatically replenished using your linked credit card. Alternatively, you can schedule account refills via electronic checks on specific days each month for more control over your finances.

Pay As You Go Option

No Upfront Payment: Start your account without any required prepaid balance.
Post-Trip Toll Payments: Toll charges are incurred as you drive and are automatically billed to your credit card twice per month. This option offers maximum flexibility without tying up funds upfront.

For comprehensive details about Good To Go! accounts, please visit MyGoodToGo.com or reach out to our dedicated customer service team at 1-866-936-8246.

Understanding Toll Payment Without a Good To Go! Account

Traveling on a Washington toll road without a Good To Go! account means we will capture an image of your license plate and send a toll bill to the registered address associated with your vehicle at the Department of Licensing. It’s important to note that the Pay By Mail toll rate includes an additional $2 surcharge per toll.

We strongly advise against using unofficial third-party bill payment services or apps. These services may impose extra fees, cause payment processing delays, and complicate our ability to provide customer support for payment-related issues. For the most secure and cost-effective toll payments, a Good To Go! account is always recommended.

What to Do If You Didn’t Receive a Toll Bill

If you’ve used a toll road and haven’t received a bill, or if you’ve misplaced your original toll bill, prompt action is recommended. Contact customer service at 1-866-936-8246 to obtain your Statement ID number. Our representatives can efficiently locate your toll information using your license plate number and other verifying details. They can then assist you with payment, dispute resolution, or guide you on how to manage your bill online at www.MyGoodToGo.com.

Caution Against Unofficial Bill Payment Services

While paying toll bills via check or online banking “bill pay” services is possible, it’s not recommended without a Good To Go! account. If you choose to use these methods, be aware that you might need to update your Customer ID number with each payment.

When paying by check, please adhere to the following guidelines:

Make checks payable to: Good To Go!
Include the Customer ID number found on your Statement or Notice of Civil Penalty. Each statement or notice has a unique Customer ID number, which may change from previous bills.
If you don’t have your current Customer ID, reference your license plate number from the received bill.

Avoid using non-official mobile applications that may charge extra fees for toll payments and Good To Go! account management (such as “WA Tolls Good to Go! Account Manager”). For fee-free account access and payments on mobile devices, always use MyGoodToGo.com.

Exploring Good To Go! Pass Options

Good To Go! offers four distinct pass types, each ensuring the lowest toll rate on all Washington toll roads. Certain passes are tailored to specific driver needs. For example, the Flex Pass enables free carpooling in the I-405 express toll lanes and SR 167 HOT lanes when your vehicle meets passenger requirements.

Even without a pass, a Good To Go! account still provides savings. However, driving on a toll road without a pass incurs an extra 25-cent fee per trip.

Pass Types and Features

Passes are available for purchase online at MyGoodToGo.com or by calling our customer service center at 1-866-936-8246. Select retail locations like QFC and Fred Meyer may also carry passes (call ahead to confirm availability). Note that only Sticker Passes and Flex Passes are typically available in retail stores, and not all stores stock both.

If you purchase a pass from a retailer, remember to activate it online before use. Installation guides for each pass type are provided below.

Pass Features	Sticker Pass $5 plus tax	Flex Pass $15 plus tax	Motorcycle Pass $8 plus tax	License Plate Pass* $12 plus tax
Pay lowest toll rate on every road in WA	X	X	X	X
Free motorcycle rides on I-405/SR 167			X
Free carpooling on I-405/SR 167		X
Transfer pass to a new vehicle		X		X
Compatible with specialized windshields				X

*License plate passes: Some vehicles with specialized windshields (often due to heated windshields, infrared blocking, or advanced driver-assistance systems) may have metallic components that interfere with standard Good To Go! passes. Many of these windshields include a designated area where passes function correctly. If you suspect windshield interference, follow these steps:

Consult your vehicle’s owner’s manual or local dealership to check for a designated Good To Go! pass area on your windshield.
If no designated area exists, a License Plate Pass is necessary for your vehicle.
For toll-free carpooling in the I-405 express toll lanes with a License Plate Pass, contact customer service for specific instructions.

Pass Installation Guides

Installation instructions for each Good To Go! pass type are available online to ensure correct setup and optimal performance.

Understanding Late Fees, Civil Penalties, and Dispute Processes

Don’t ignore toll bills. Late payments lead to penalties. Failure to pay tolls by the initial due date results in a $5 late fee. Non-payment within 80 days triggers a Notice of Civil Penalty of $40 per unpaid toll, and the Department of Licensing may place a hold on your vehicle registration.

Late Fee: $5 for unpaid bills not paid by the due date.
Civil Penalty: $40 per unpaid toll if tolls remain unpaid after 80 days.
Vehicle Registration Hold: Failure to pay a civil penalty within 20 days may result in a vehicle registration hold.
Collections: Unpaid tolls and penalties sent to collections agencies may incur additional service fees.

Penalty Forgiveness Program

If you’ve received a Notice of Civil Penalty, you might be eligible for penalty forgiveness. Contact Good To Go! customer service to request a one-time waiver of all late fees and penalties. Eligibility requires payment of all original toll amounts at the time of the request.

Disputing Toll Charges

If you believe a toll charge is incorrect, you can dispute it online at MyGoodToGo.com. Most disputes are resolved quickly. Have your toll bill ready when submitting a dispute as it contains necessary information.

Valid reasons for dispute include:

Vehicle ownership change before the toll date (provide a Report of Sale with confirmation number).
Vehicle or license plate theft (provide a police report).
Death of the vehicle’s registered owner (provide a death certificate and testamentary letters if applicable).
You were not driving on a toll road.

Mistakenly driving on a toll road or someone else driving your vehicle does not exempt you from toll charges as the registered owner. A complete list of dispute reasons is available at MyGoodToGo.com.

Include all required documentation with your dispute to avoid denial.

Dispute form (PDF 698KB) is available in multiple languages in the Translated Materials section below.

Other Potential Fees

Good To Go! does not charge fees for account creation, maintenance, or closure. Optional paper statements are available for a fee, but email statements are free. Refer to the Terms and Conditions (PDF 185KB) for comprehensive details about account rules and requirements.

Visitor Information

Good To Go! accounts are ideal for visitors or infrequent toll road users. For cost-effective and simple toll payments:

Open a Good To Go! account and select the temporary account option.
Choose the Pay As You Go payment method for automatic credit card charges.
Set an automatic account closure date within 90 days.

A temporary account (without a pass) saves you $1.75 per toll compared to Pay By Mail and eliminates mailed bills.

Note: Temporary accounts without a pass do not qualify for free carpooling in I-405 express toll lanes or solo HOT lane use on SR 167.

Rental Car Considerations

Always review your rental car agreement regarding toll policies. Rental agencies have varying policies and may add extra fees beyond Good To Go! control.