The Carista OBD2 Bluetooth adapter has garnered attention, but recent changes to its features have left some users frustrated. This Carista Obd2 Review explores a negative experience where previously free fault code clearing functionality became a paid service.
From Free to Fee: A Breach of Contract?
For several years, the Carista OBD2 adapter offered free fault code clearing, a key selling point for many users. This functionality allowed car owners to diagnose and reset basic error codes without incurring additional costs. However, a recent update removed this free feature, requiring users to pay for a subscription to access it.
The original purchaser argues this change constitutes a breach of contract under the Consumer Rights Act of 2015, citing that the device was initially marketed with free fault code clearing. Legal advice supports this claim, stating the removal of a core advertised feature without notice could be considered a breach of contract. The user demanded feature reinstatement or a refund, emphasizing the product was sold under UK law.
Confirmation from AI and User Concerns
AI platforms like CoPilot and Perplexity corroborate the user’s claim that fault code reading and clearing were initially advertised as free features. This reinforces the argument that removing this functionality without notice might be a breach of the initial agreement.
The user expressed deep dissatisfaction with Carista’s customer service, stating the company was unresponsive to complaints and refund requests. This experience raises concerns about Carista’s post-sales support and commitment to customer satisfaction.
“Paid” Updates with Compatibility Issues
Further exacerbating the negative experience, the user reports issues with a recent Carista update. Despite assurances from Carista that the update would be compatible with their VW vehicle, it proved non-functional. This led to a refund request through Apple, highlighting potential compatibility problems and misleading information regarding updates.
Conclusion: Proceed with Caution
This Carista OBD2 review highlights a user’s significant negative experience, including the removal of free features and poor customer service. Potential buyers should carefully consider these issues before purchasing a Carista OBD2 adapter. The experience described raises questions about the company’s long-term commitment to its customers and the value proposition of its product. While the Carista adapter may offer functionality, this review urges potential buyers to thoroughly research and understand the current feature set and potential for future changes before making a purchase.
