The Carista OBD2 Bluetooth adapter has garnered mixed reviews, and this review highlights one user’s negative experience. Initially, the adapter offered free fault code clearing, a key selling point for the user. However, after a few years, this feature became a paid service, prompting the user to contact Carista for reinstatement.
Carista refused to restore the free functionality, leading the user to seek legal advice. Citing the Consumer Rights Act of 2015, legal counsel confirmed that removing a previously advertised free feature without notice constitutes a breach of contract. Both CoPilot AI and Perplexity AI corroborated the user’s claim that fault code reading and clearing were initially free. The user requested feature reinstatement or a refund under the Consumer Rights Act of 2015, emphasizing Carista’s obligation to UK law due to the unit being sold there.
Furthermore, the user encountered issues with a recent Carista update. Despite assurances from the company that the update would support the user’s VW vehicle, it did not. This led to a refund request through Apple, the platform where the update was purchased. This incident, coupled with the fault code clearing issue, further solidified the user’s negative perception of Carista’s customer service and post-sale support.
The user strongly advises potential buyers to reconsider purchasing Carista products due to the company’s apparent disregard for customer satisfaction and alleged breach of contract. The user suggests a potential group legal action, believing a solicitor might take the case on a no-win, no-fee basis. This review serves as a cautionary tale for those considering the Carista OBD2 adapter, urging them to weigh these negative experiences before making a purchase.
In conclusion, the user’s experience paints a concerning picture of Carista’s business practices. The removal of a previously free feature, coupled with poor customer service and compatibility issues, raises serious questions about the company’s reliability. This negative review underscores the importance of thorough research and consideration before investing in a Carista OBD2 adapter.
