Navigating Washington Toll Roads: Your Guide to Good To Go! Accounts and Passes

Paying tolls can often be a source of stress for drivers, but in Washington State, the Good To Go! system offers a seamless and cost-effective solution. Whether you are a resident commuter or a visitor exploring the Evergreen State, understanding how Good To Go! works can save you time and money on every toll road.

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This comprehensive guide will walk you through everything you need to know about Good To Go! accounts and passes, ensuring you are well-prepared for Washington’s toll roads.

Understanding Good To Go! Accounts

Good To Go! is the electronic toll collection system used on all toll roads and bridges in Washington State. It provides a convenient and cashless way to pay tolls, eliminating the need to stop at toll booths or receive bills in the mail. Creating a Good To Go! account offers numerous advantages:

Save Money on Tolls: Account holders save an average of $2 per toll compared to the Pay By Mail option. These savings can add up significantly, especially for frequent toll road users.
No Monthly Fees: Opening and maintaining a Good To Go! account is completely free. There are no monthly maintenance fees, making it a cost-effective solution for everyone.
Convenient Automatic Payments: Link your account to your preferred payment method and tolls are automatically deducted. This eliminates the hassle of manual payments and ensures timely toll processing.

When setting up your Good To Go! account, you have two primary payment options:

Pre-Paid Account

Initial Prepayment: You start by prepaying $30 into your account. This initial amount covers your future toll charges.
Automatic Refills: When your account balance dips below a certain threshold, it will automatically refill using your linked credit card. Alternatively, you can schedule refills via electronic checks on specific days of the month.
Consistent Low Toll Rates: Enjoy the discounted Good To Go! toll rate from the moment your account is active.

Pay As You Go Account

No Upfront Payment: This option eliminates the need for an initial prepayment, making it easier to get started.
Post-Trip Toll Charges: Tolls are calculated and charged to your credit card twice per month, after you have used the toll roads.
Same Discounted Toll Rates: You still benefit from the same reduced toll rates as Pre-Paid account holders.

For detailed information and to create your account, visit the official MyGoodToGo.com website, or contact their dedicated customer service team at 1-866-936-8246.

Paying Tolls Without a Good To Go! Account: Pay By Mail

If you choose to drive on toll roads without a Good To Go! account, the system will capture a photo of your license plate. A toll bill will then be mailed to the registered address associated with your vehicle at the Department of Licensing.

Higher Toll Rates: The Pay By Mail option incurs a higher toll rate, typically $2 more per toll than the Good To Go! rate.
Avoid Third-Party Payment Services: It is strongly advised against using unofficial third-party bill payment services or apps. These services may impose extra fees, delay payment processing, and complicate customer service assistance if issues arise.

Resolving Toll Payment Issues

Missing Toll Bills

If you have used a toll road but haven’t received a bill, or if you have misplaced your original bill, contact customer service immediately at 1-866-936-8246. They can help you locate your statement ID number using your license plate information and guide you through payment or dispute procedures online at www.MyGoodToGo.com.

Paying by Check or eBanking Bill Pay

While Good To Go! recommends setting up an official account, if you opt for eBanking bill pay services, ensure you follow these guidelines:

Payee Name: Make checks payable to “Good To Go!“.
Customer ID Number: Always include the correct Customer ID number found on your latest Statement or Notice of Civil Penalty. Each statement has a unique ID, which might change with each bill.
License Plate Reference: If your Customer ID is unavailable, reference your license plate number from the specific bill you are paying.

Again, avoid using unofficial mobile apps claiming to manage Good To Go! accounts, as they may charge hidden fees. The official MyGoodToGo.com website is mobile-friendly and the safest way to manage your tolls and account.

Good To Go! Pass Options

For even greater convenience, Good To Go! offers various pass types, all ensuring the lowest toll rates across Washington’s toll roads. Certain passes offer additional benefits tailored to specific driving needs:

Sticker Pass: The most basic and economical option.
Flex Pass: Designed for carpoolers, allowing free travel in I-405 express toll lanes and SR 167 HOT lanes with the required number of occupants.
Motorcycle Pass: Offers free motorcycle travel on I-405 and SR 167.
License Plate Pass: Ideal for vehicles with windshields that may interfere with standard pass signals due to metallic components (often found in heated windshields or vehicles with advanced driver-assistance systems).

Even without a physical pass, a Good To Go! account still saves you money. However, using a pass eliminates an additional 25-cent per trip charge applied to account holders without a pass.

Choosing and Obtaining Your Pass

Passes can be purchased easily online at MyGoodToGo.com or by calling customer service at 1-866-936-8246. Sticker and Flex Passes are also available at select retail locations like QFC and Fred Meyer. It’s advisable to call the store beforehand to confirm pass availability. Remember to activate your retail-purchased pass online at MyGoodToGo.com/EN/activate-tag before use.

Refer to the table below to compare pass features and select the best option for your needs:

Pass Features	Sticker Pass $5 + tax	Flex Pass $15 + tax	Motorcycle Pass $8 + tax	License Plate Pass* $12 + tax
Lowest toll rate on all WA toll roads	X	X	X	X
Free motorcycle rides on I-405/SR 167			X
Free carpool on I-405/SR 167		X
Transferable to a new vehicle		X		X
Compatible with specialized windshields				X

*License Plate Pass and Windshield Compatibility: Vehicles with metallic windshields might require a License Plate Pass. Check your vehicle’s manual or consult your dealership to identify designated pass placement areas on your windshield. If no such area exists, a License Plate Pass is necessary. Carpoolers with windshield issues should contact customer service for specific guidance.

Pass Installation

Simple installation guides for each pass type are available online to ensure correct placement and optimal performance.

Late Fees, Penalties, and Dispute Resolution

Prompt toll payment is crucial to avoid penalties. Ignoring toll bills can lead to escalating charges:

Late Fee: A $5 late fee is applied if a toll bill remains unpaid by the initial due date.
Civil Penalty: If tolls are unpaid after 80 days, a $40 civil penalty is issued per toll.
Vehicle Registration Hold: Failure to pay civil penalties within 20 days can result in a hold being placed on your vehicle registration by the Department of Licensing.
Collections: Unpaid tolls and penalties may be forwarded to collections agencies, potentially incurring further service fees.

Penalty Forgiveness

Good To Go! offers a one-time penalty forgiveness program for customers who have received civil penalty notices. Contact customer service to request a waiver of all late fees and penalties, provided you pay the original toll amounts at the time of request.

Toll Charge Disputes

If you believe a toll charge is incorrect, you can easily dispute it online at MyGoodToGo.com. Most disputes are resolved quickly. Ensure you have your toll bill handy when submitting a dispute.

Valid reasons for dispute include:

Vehicle sold before the toll date (requires Report of Sale with confirmation number from the Department of Licensing).
Vehicle or license plate theft (requires a police report).
Death of the registered vehicle owner (requires a death certificate and potentially letters of testamentary or administration).
Never having driven on the tolled road.

Note that mistakenly driving on a toll road or someone else driving your vehicle does not exempt you from toll charges as the registered owner. A complete list of dispute reasons and required documentation is available at MyGoodToGo.com. Missing documentation will result in dispute denial.

The dispute form (PDF) is available in multiple languages at the bottom of the page in the “Translated Materials” section.

Account Fees

Good To Go! does not charge fees for account creation, maintenance, or closure. While paper statements are available for a fee, electronic statements are free and readily accessible. Refer to the Terms and Conditions (PDF) for comprehensive account rules and regulations.

Good To Go! for Visitors

Good To Go! accounts are ideal for visitors or infrequent toll road users. To maximize savings and convenience:

Open a temporary Good To Go! account online.
Select the Pay As You Go option for credit card payments.
Set an automatic account closure date within 90 days of account creation.

Even without a pass, a temporary account saves visitors significantly compared to Pay By Mail rates.

Tolls and Rental Vehicles

Always review your rental car agreement regarding toll policies. Rental companies have varying policies and may add extra fees for toll processing, which are outside of Good To Go!’s control.