In times of medical or mental health emergencies, knowing where to turn is crucial. If you or someone you know is experiencing a medical or mental health emergency, please call 911 immediately or proceed to the nearest hospital for urgent care. For a comprehensive understanding of what constitutes an emergency medical condition, kindly refer to your Evidence of Coverage or related coverage documentation.
We understand that accessing health information and services online should be seamless. Currently, we are addressing some technical issues on the Kaiser Permanente website to enhance your online experience and will restore full functionality as quickly as possible. We appreciate your patience and regret any inconvenience this may cause.
Need Immediate Assistance or Have Questions?
At Kaiser Permanente, we are committed to providing you with continuous care and support. If you have any questions or require assistance with our services, our dedicated teams are just a phone call away. To connect with the right department, please locate your region below. If you are calling on behalf of a Kaiser Permanente member, ensure you select the location where they reside to receive the most accurate and efficient support. This directory is designed to help you easily find the necessary contact information for various services, including mental health support and resources. If you are seeking help with depression, Kaiser Permanente offers various tools and resources, and our member services can guide you to the appropriate care pathways.
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California
Northern California
24/7 Appointments and Advice
For round-the-clock medical advice and appointment scheduling, please call:
1-866-454-8855 (TTY 711)
This service is available 24 hours a day, 7 days a week to address your immediate health concerns and schedule appointments as needed. If you are looking to access mental health services or need guidance on depression care options, this line can also provide initial support and direction.
Prescriptions
For any inquiries related to prescriptions, including refills or new prescriptions, you have multiple options:
- Refer to the phone number conveniently located on your prescription label for pharmacy-specific questions.
- Alternatively, you can call the main prescription line at 1-800-464-4000 (TTY 711), and select option 5, followed by option 1 to speak with a pharmacy representative.
24/7 Member Services
Our Member Services department is available around the clock to assist with a wide range of needs. Whether you have questions about your plan, need help navigating Kaiser Permanente’s resources, or are looking for information on mental health services, including depression care tools available through kp.org, we are here to help. Contact us in your preferred language:
English: 1-800-464-4000
Spanish: 1-800-788-0616
Chinese: 1-800-757-7585
TTY: 711
Please note that Member Services is closed on holidays.
Medicare Member Services
For our Medicare members, we have a dedicated service line to address your specific needs and questions. If you have inquiries about your Medicare plan or need assistance with healthcare services, including mental health support, please call:
1-800-443-0815 (TTY 711)
Our Medicare Member Services team is available 7 days a week, from 8 a.m. to 8 p.m.
Southern California
24/7 Appointments and Advice
For 24/7 medical advice and appointment scheduling in Southern California, please use the dedicated line:
1-833-KP4CARE (1-833-574-2273) (TTY 711)
This service ensures you can access medical guidance and arrange appointments at any time. If you are seeking support for depression or mental health concerns, this line can also be your first point of contact for information and resources.
Prescriptions
For prescription-related inquiries, refills, or new prescriptions, please use the following options:
- Check the phone number on your prescription label for direct pharmacy contact.
- You can also call the central prescription line at 1-800-464-4000 (TTY 711), option 5, then option 1, for assistance.
24/7 Member Services
Our Member Services team is available 24/7 to support all your needs as a Kaiser Permanente member in Southern California. For assistance with your health plan, accessing mental health services, or finding depression care resources, please contact us using the numbers below:
English: 1-800-464-4000
Spanish: 1-800-788-0616
Chinese: 1-800-757-7585
TTY: 711
Member Services is closed on holidays.
Medicare Member Services
Medicare members in Southern California can reach our specialized Medicare Member Services team for dedicated support and information:
1-800-443-0815 (TTY 711)
Available 7 days a week, 8 a.m. to 8 p.m.
Colorado
24/7 Advice
For immediate medical advice in Colorado, available 24 hours a day, 7 days a week, please call:
303-338-4545 or 1-800-218-1059 (TTY 711)
This service ensures you have access to medical guidance whenever you need it. For those seeking mental health support or information on depression care, this line can provide initial advice and connect you to appropriate resources.
Appointments
To schedule appointments in Colorado, please contact us during our appointment scheduling hours:
303-338-4545 or 1-800-218-1059 (TTY 711)
Monday through Friday, 6 a.m. to 7 p.m.
Prescriptions
For all prescription-related needs in Colorado, including questions, refills, or new prescriptions, you can reach us through:
- The phone number on your prescription label.
- Central prescription line: 1-866-523-6059 (TTY 711)
For added convenience, you can also manage most prescription refills 24/7 using the Kaiser Permanente app.
Member Services
For general member services inquiries in Colorado, including questions about mental health resources and depression support, please contact:
1-800-632-9700 (TTY 711)
Monday through Friday, 8 a.m. to 6 p.m.
Closed on holidays.
Medicare Member Services
Our dedicated Medicare Member Services team in Colorado is available to assist with your specific needs:
1-800-476-2167 (TTY 711)
7 days a week, 8 a.m. to 8 p.m.
Self-funded Member Services
For members with self-funded plans in Colorado, we offer a dedicated service line:
1-877-883-6698 (TTY 711)
7 days a week, 8 a.m. to 8 p.m.
Georgia
24/7 Appointments and Advice
In Georgia, you can access 24/7 appointment scheduling and medical advice by calling:
404-365-0966 or 1-800-611-1811 (TTY 711)
This service is available around the clock to address your health needs. If you are interested in mental health services or resources for depression, this line can provide guidance and support.
Prescriptions
For prescription inquiries, refills, or new prescriptions in Georgia, please use:
- The phone number on your prescription label.
- Central prescription line: 1-800-464-4000 (TTY 711), option 5, then option 1.
Member Services
For member service inquiries in Georgia, including questions about accessing mental health care and depression support tools, please contact:
1-888-865-5813 (TTY 711)
Monday through Friday, 7 a.m. to 7 p.m.
Closed on holidays.
Medicare Member Services
Medicare members in Georgia can reach our dedicated Medicare Member Services team at:
1-800-232-4404 (TTY 711)
7 days a week, 8 a.m. to 8 p.m.
Hawaii
24/7 Advice
For 24/7 medical advice in Hawaii, please call:
1-833-833-3333 (TTY 711)
This service is available at all times to provide medical guidance and support. If you are seeking mental health services or information about depression care options, this line is a valuable resource.
Appointments
To schedule appointments in Hawaii, please contact us during appointment hours:
1-833-833-3333 (TTY 711)
Monday through Friday, 8 a.m. to 5 p.m.
Prescriptions
For 24/7 prescription inquiries, refills, or new prescriptions in Hawaii, please call:
808-643-7979 (TTY 711)
Member Services
For member services in Hawaii, including inquiries about mental health support and resources, please contact:
1-800-966-5955 (TTY 711)
Monday through Friday, 8 a.m. to 5 p.m.
Saturday, 8 a.m. to noon
Closed on holidays.
Medicare Member Services
Medicare members in Hawaii can reach our specialized Medicare Member Services team at:
1-800-805-2739 (TTY 711)
7 days a week, 8 a.m. to 8 p.m.
Maryland
24/7 Appointments and Advice
In Maryland, 24/7 appointments and advice are available at:
1-800-777-7904
This service ensures you can always reach medical professionals for advice and appointment scheduling. If you are looking for mental health support or information on depression care, this line can guide you to the right resources.
Prescriptions
For prescription-related needs in Maryland, including questions, refills, or new prescriptions, please use:
- The phone number on your prescription label.
- Central prescription line: 1-800-464-4000 (TTY 711), option 5, then option 1.
Member Services
For member services in Maryland, including inquiries about mental health services and depression care tools, please contact:
301-468-6000 or 1-800-777-7902 (TTY 711)
Monday through Friday, 7:30 a.m. to 9 p.m.
Closed on holidays.
Medicare Member Services
Medicare members in Maryland can contact our dedicated Medicare Member Services team at:
1-888-777-5536 (TTY 711)
7 days a week, 8 a.m. to 8 p.m.
Oregon
24/7 Appointments and Advice
For 24/7 appointments and advice in Oregon, please call:
1-800-813-2000 (TTY 711)
This service provides round-the-clock access to medical guidance and appointment scheduling. For individuals seeking mental health support or information on depression care resources, this line is readily available.
Prescriptions
For prescription inquiries, refills, or new prescriptions in Oregon, please use:
- The phone number on your prescription label.
- Central prescription line: 1-800-464-4000 (TTY 711), option 5, then option 1.
Member Services
For member services in Oregon, including questions about mental health services and depression support, please contact:
1-800-813-2000 (TTY 711)
Monday through Friday, 8 a.m. to 6 p.m.
Medicare Members
Medicare members in Oregon can reach our specialized Medicare services team at:
1-877-221-8221 (TTY 711)
7 days a week, 8 a.m. to 8 p.m.
Virginia
24/7 Appointments and Advice
In Virginia, 24/7 appointments and advice are available at:
1-800-777-7904 (TTY 711)
This service ensures continuous access to medical advice and appointment scheduling. If you are seeking mental health resources or information about depression care, this line can provide direction.
Prescriptions
For prescription-related needs in Virginia, including questions, refills, or new prescriptions, please use:
- The phone number on your prescription label.
- Central prescription line: 1-800-464-4000 (TTY 711), option 5, then option 1.
Member Services
For member services in Virginia, including inquiries about mental health services and depression care tools, please contact:
301-468-6000 or 1-800-777-7902 (TTY 711)
Monday through Friday, 7:30 a.m. to 9 p.m.
Closed on holidays.
Medicare Members
Medicare members in Virginia can contact our dedicated Medicare services team at:
1-888-777-5536 (TTY 711)
7 days a week, 8 a.m. to 8 p.m.
Washington
Outside Vancouver/Longview area
24/7 Advice
For 24/7 medical advice outside the Vancouver/Longview area of Washington, please call:
206-901-2244 or 1-800-297-6877
This service is available around the clock for medical guidance and support. If you are interested in mental health services or need information about depression care, this line is a helpful resource.
Mail-order Pharmacy
For mail-order pharmacy services in this region, please contact:
206-630-7979 or 1-800-245-7979 (TTY 711)
Monday through Friday, 7:30 a.m. to 7 p.m.
Saturday and Sunday, 8 a.m. to 4:30 p.m.
Member Services
For member services outside Vancouver/Longview, including inquiries about mental health support and resources, please contact:
1-888-901-4636 (TTY 711)
Monday through Friday, 8 a.m. to 5 p.m.
Closed on holidays.
Medicare Member Services
Medicare members in this region of Washington can reach our specialized Medicare Member Services team at:
206-901-4600 or 1-888-901-4600 (TTY 711)
7 days a week, 8 a.m. to 8 p.m.
Southwest Washington (Vancouver/Longview area)
24/7 Appointments and Advice
For 24/7 appointments and advice in the Vancouver/Longview area of Southwest Washington, please call:
1-800-813-2000 (TTY 711)
This service ensures you can access medical advice and schedule appointments at any time. If you are seeking support for depression or mental health concerns, this line is a valuable first step.
Prescriptions
For prescription-related needs in Southwest Washington, including questions, refills, or new prescriptions, please use:
- The phone number on your prescription label.
- Central prescription line: 1-800-464-4000 (TTY 711), option 5, then option 1.
Member Services
For member services in Southwest Washington, including inquiries about mental health services and depression care tools, please contact:
1-800-813-2000 (TTY 711)
Monday through Friday, 8 a.m. to 6 p.m.
Closed on holidays.
Medicare Member Services
Medicare members in Southwest Washington can reach our dedicated Medicare services team at:
1-877-221-8221 (TTY 711)
7 days a week, 8 a.m. to 8 p.m.
Washington, D.C.
24/7 Appointments and Advice
In Washington, D.C., 24/7 appointments and advice are available at:
703-359-7878 or 1-800-777-7904 (TTY 711)
This service provides continuous access to medical guidance and appointment scheduling. For those seeking mental health resources or information on depression care, this line can offer support and direction.
Prescriptions
For prescription-related needs in Washington, D.C., including questions, refills, or new prescriptions, you can call either:
- The phone number on your prescription label.
- Central prescription line: 1-800-464-4000 (TTY 711), option 5, then option 1.
Member Services
For member services in Washington, D.C., including inquiries about mental health services and depression care tools, please contact:
301-468-6000 or 1-800-777-7902 (TTY 711)
Monday through Friday, 7:30 a.m. to 9 p.m.
Closed on holidays.
Medicare Member Services
Medicare members in Washington, D.C. can contact our dedicated Medicare Member Services team at:
1-888-777-5536 (TTY 711)
7 days a week, 8 a.m. to 8 p.m.
